ACCESSIBILTY
We strive to make our festival accessible for all our customers. In this section, you will find information on the accessible provisions available and how to apply for the services you require.
If you have any queries about eligibility, please contact us before purchasing your ticket at info@jamesdeanevents.com
ACCESSIBLE PROVISIONS
• Personal Assistant/ Carer Ticket - free of charge subject to approval
• Accessible Campsite Inc. toilets and showers
• Viewing Platform
• Accessible Parking
• Accessible Toilets
Please ensure you register for the accessible provisions you require by 1st July 2024. Please note that submission by email alone does not automatically guarantee eligibility for use of the accessible facilities. We will confirm by email when your application is processed.
If you have any queries about eligibility or have any questions that have not been answered below, please contact us before purchasing your ticket at:
ACCESSIBLE CAMPSITE
The Accessible Campsite is available to customers who require accessible facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly.
The campsite is located as close as possible to the arena and is staffed by the Access Team 24 hours a day throughout the event. Security personnel and stewards are also based on the campsite. We can't provide power to your tents, but we can recharge various batteries and equipment for you on request.
Please note that submission by email alone does not automatically guarantee eligibility for the use of the accessible facilities.
If you have any queries about eligibility, please contact us before purchasing your ticket at:
VIEWING PLATFORM
There will be a Platform Manager based in the Arena who can assist with any problems or queries. There is limited access to the viewing platforms. Access is provided on a first-come-first-served basis. Access customers are welcome to bring their own chairs. Personal Assistants are welcome to use the platforms unless an access customer requires the space. The viewing platforms have a limited capacity and are strictly for access customers plus 1 PA only, subject to capacity. There is a wheelchair-accessible ramp at the viewing platform.
PERSONAL ASSISTANT / CARER TICKET
We offer a complimentary carer/pa ticket when a full-priced ticket is purchased by a guest with accessible needs.
Please note we do not provide carer/pa tickets to parents/guardians of children under the age of 16. All children under the age of 16 require a responsible adult to accompany them to the festival and thus do not qualify for a complimentary ticket. Any Carer tickets purchased in error can not be refunded.
It is mandatory to provide one of the following forms of supporting documentation in your application for a carer/pa ticket as evidence of your requirements. Please include your booking reference and a photo/scan of one of the following documents with your application:
PIP (Personal independence payment)
DLA – care and/or mobility
Letter from a medical professional
D/deaf or blind registration
The Access Card, Nimbus Card or equivalent with a +1 Icon for PA tickets
Blue Badge – permitted for parking only requests
Any submitted documents are securely destroyed post-event.
If you do not have the above evidence but feel you need assistance to access the festival, please contact us at
We may be able to permit you access to the accessible facilities, however, this will be at the discretion of the accessible camping management team.
HOW TO APPLY
Weekend ticket holders (3 and 4 nights) can apply to use the accessible campsite, motorhome pitch and facilities by sending the following information to:
PARTY SIZE
The accessible campsite is strictly prioritised to accommodate 1 guest and 1 carer per application. If you're coming in a larger group, you may request additional guests to camp with you, however, this will be looked at on a case-by-case basis and no guarantees can be made that they will be allowed. We must put the needs of guests who need this service first.
You don’t have to camp on the accessible campsite to use the facilities as you may want to camp with your friends and family. Please register to use the facilities and mention in your application, that you only need to use facilities and do not require an accessible camping pitch.
PITCH SIZE
We ask you to bring the size tent to accommodate the number of people staying in it. If you need to bring a larger tent, additional gazebo or similar please let us know in your application.
ACCESSIBLE CAMPSITE INFO
Please submit the following details along with the supporting evidence specified above and we will register you on the accessible campsite.
Name:
Event:
Booking Ref:
Size of Party:
No. of Tents:
Day of Arrival:
Contact number:
Email:
Brief description of additional support required i.e. mobility restrictions, wheelchair user, quick access to toilet facilities and battery charging.
We will confirm you have been registered to use the accessible campsite by email. Please note that submission of your details alone does not automatically guarantee eligibility for use of the accessible facilities.
Weekend ticket holders (3 and 4 nights) can apply to use the accessible campsite, motorhome pitch and facilities by sending the following information:
ACCESSIBLE MOTORHOME PITCH
We can provide a limited number of accessible motorhome/campervan/caravan pitches which are closest to the main arena.
Please submit the following details in your application along with supporting documentation as specified above for an accessible motorhome/caravan pitch:
Name:
Event:
Booking Ref:
Size of Party:
Vehicle Registration:
Day of Arrival:
Contact number:
Email:
Brief description of additional support required i.e. mobility restrictions, wheelchair user, quick access to toilet facilities etc.
We will confirm you have been booked to use an accessible pitch by email. Please note that submission of your details alone does not automatically guarantee eligibility for use of the accessible facilities.
Anyone turning up on the day without making prior arrangements to use the accessibility campsite or park in an accessible motorhome/caravan pitch may not be able to access our facilities. However, we will always try to accommodate any late requests.